Frequently Asked Questions (FAQ)
What is the quality of your watches?
We offer models in Japanese quality and premium Swiss quality.
What is the difference between Swiss and Japanese quality watches?
The difference lies in the type of steel used, as well as the manufacturing process and machinery involved. Japanese-quality models use 316L steel, while Swiss-quality models are made of 904L steel, which is significantly more resistant and offers superior protection against rust and corrosion — although it is also more complex and expensive to work with. Swiss-quality models are produced on machines that meet Swiss technological standards, ensuring greater precision and superior finish quality.
Can you send me additional images of the model I’m interested in?
Due to the high volume of requests we receive — including from competitors — we provide additional images exclusively to existing customers.
Does the second hand sweep smoothly or tick?
Yes, the second hand sweeps smoothly at a frequency of 21,600 vibrations per hour (bph).
Will I receive a tracking number?
Once your order is processed within 1–2 business days, we will email you your tracking number. We will also keep you informed via the phone number provided. The current total delivery time is approximately 8–15 business days.
Are the watches equipped with a ceramic bezel?
Yes — when the original model is fitted with a ceramic bezel, our version has one as well.
Does the watch come with its original packaging and documents?
Every watch purchased from us is delivered in a premium gift box.
What is the delivery time?
Once payment is received, your order will be processed at our warehouse within 1–2 business days. Shipping then generally takes another 8–15 business days. Please note that in exceptional circumstances, particularly during periods of high warehouse activity, processing time may extend up to 8–15 days.
What type of crystal do you use?
All of our watches are equipped with highly scratch-resistant sapphire crystal.
Can I pay with Visa or MasterCard?
We recommend payment methods such as MoneyGram or Western Union, as Visa and MasterCard policies include restrictions for our product category. Visa, MasterCard, Amex, and Discover are, however, available periodically. If a payment option is not currently displayed, please try again later.
Do you ship to my country?
Due to current logistical restrictions, we are not able to ship to all countries. If your country is not selectable at checkout, delivery is unfortunately not possible at this time.
What movement do the watches use?
Depending on the selected quality level, our watches are equipped with Japanese movements or high-quality Swiss ETA movements.
Are the watches water-resistant?
Swiss-quality watches are water-resistant. Japanese-quality models are only splash-resistant — we advise against swimming or showering with these models. Any immersion in water will void the warranty.
📧 Contact: support@spawatchesus.com