Refund policy

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SPA WATCHES LLC
20 Hudson Yards, New York, NY 10001, United States
support@spawatchesus.com | spawatchesus.com

At Spa Watches, we strive to provide high-quality service and stand behind our products. Most customer concerns are resolved quickly when customers reach out to us directly. If anything is wrong with your order, please contact our support team so we can make it right.

1. Contact Us First

If you have a problem with your order, we kindly ask that you contact our support team at support@spawatchesus.com before taking any other action. This allows us to start our internal resolution process and address your concern as quickly as possible. We resolve the vast majority of issues directly with our customers once they get in touch.

Reaching out to us first is the fastest way to a resolution, and it does not affect any rights you may have with your bank, card issuer, or payment provider.

2. Eligibility for Refunds

After contacting support, refunds may be issued under the following conditions:

  • Return authorization is approved by Spa Watches;
  • The item is returned, received, and inspected;
  • The return shipment complies with the instructions provided by support.

3. Fulfillment Timing

Delivery timelines may vary depending on the destination and the carrier. Delays caused by customs, inspections, routing, or carriers are not automatic grounds for a refund, though our support team will always work with you to track down your order.

4. Refund Method

Approved refunds will be issued to the original payment method, or as store credit at Spa Watches' discretion where permitted by law. Shipping and handling fees may be non-refundable.

5. Contact

Email: support@spawatchesus.com

Last Updated: June 27, 2026